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service month has been processed, the CCPO Accounting Staff is to contact the provider to determine the correct service month for the submission.

When CCPO Accounting Staff makes a correction based on their review or receives verbal corrections from the provider, the submission is to be processed for payment. The changes made are to be documented in an ICCIS case note. The provider is not required to re-submit a corrected Request for Payment CC78 or an Amended Request for Payment CC79.

A Request for Payment CC78 returned for correction, or verbal information from the provider for allowable corrections must be received by the last day of the month following the month the notice was issued, to be processed for payment. a. When the CCPO Accounting Staff is able to reach the provider and obtain the additional information or clarification, the corrections are made on the form by lining through the incorrect information, writing in the correct information, initialing, and dating the change. The contact is documented in an ICCIS case note using subject heading: MMYYYY CCAP – Req for Payment Contact Made. The body of the case note describes the clarification or additional information received and the name of the person they spoke with.

b. When the CCPO Accounting Staff is unable to reach the provider a message is left and documented in an ICCIS case note using subject heading: MMYYYY CCA- Request for Pay Returned Unpaid. The body of the case note includes the attempted contact, information explaining why the Request for Payment CC78 is returned unpaid for the specific child(ren), and options available for resubmission with a due date of the last day of the following month. The Child Care Assistance Provider Request for Payment Returned - Unpaid Notice is documented in the body of the case note indicating all items needed. The notice is sent to the facility along with the original pages of the Request for Payment CC78 form received which need correction or additional information, as applicable. A copy of the full submission is maintained with a copy of the notice in the Designee or CCPO Accounting Staff’s pend rack.

c. CCPO Accounting Staff will monitor their pend rack. At the beginning of each month the CCPO Accounting staff will issue a Child Care Assistance Provider Request for PaymentDenied