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“supervisor” in the steps below will be the CCPO Eligibility and Benefits Team’s PAA II. If the PAA II is unavailable the CCPO Eligibility and Benefits Unit Program Coordinator (PC) II will serve as the Designee’s supervisor; c. Within two (2) business days, the Designee or PAA II will either approve the Approved Provider ROInvestigation/NOV or return it to the Designee for additional corrections. When returned for corrections, the Designee will make any necessary corrections within one (1) business day and return the Approved Provider ROInvestigation/NOV to their supervisor for final review and approval; and d. Submit the Approved Provider ROInvestigation/NOVapproved by the Designee to the CCPO Eligibility and Benefits Team, PAA II.

3. CCPO PAA II will: a. Review the approved report and accept as final or return to the Designee for needed corrections; b. Save all approved final reports in the Approved Provider folder #3 ROI’s to be Reviewed in the CCPO shareddrive; c. Update the Complaint Tracking Spreadsheet; and d. Notify the Designee of the finalized report.

4. Designee will: Upon receipt of the finalized Approved Provider ROInvestigation/NOV from the CCPO PAA II the Designee will: a. Contact the provider and notify themthe investigation is complete and of the findings of the investigation; b. Advise the provider the report will be mailed to them via certified mail. See section 4280-2 Plan of Correction for next steps; c. Issue the Approved Provider ROInvestigation/NOV, Planof Correction and cover letter to theprovider; d. Document the report issuance in a case note in the provider’s case in the ICCIS; and e. Set an Alert in the provider’s case in ICCIS for thePOC submission due date.

4340-3 C. EMERGENCY SUSPENSION When a Licensing Specialist determines while on-site conducting an investigation an Approved relative or In-home provider’s continued participation will result in an imminent threat to the health, safety, or