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If more than one notice has been mailed to the family or provider and has been returned with no forwarding address, and a call has been attempted and documented in ICCIS, the agency has made effort to reach the family or the provider.

1. Applying Family or Child CareProvider When the notice issued to an applying family or provider is a denial of their application and there is no response to the request for a mailing address, the lack of response is documented in an ICCIS case note and no further action is needed.

When the notice issued to an applying family or provider is requesting additional information needed for a determination to be made and there is no response to the request for a mailing address and/or that notice is also returned by the USPS, the lack of response or returned mail is documented in an ICCIS case note. The family or provider application is denied and mailed to the address on record. Should this notice also be returned by the USPS it is documented in an ICCIS case note and no further action is needed.

2. Participating Family If there is no response from the participating family and/or the request for a mailing address notice is also returned by the USPS, it is documented in an ICCIS case note and the case is closed with adverse action.

If the original notice issued was notification for the family to renew participation and there is no response or inquiry from the family prior to the end of their certification period, the family’s case is closed at the end of their certification period. The Child Care Assistance Closure Notice is issued to the family to the address on record. If the closure notice is also returned by the USPS, it is documented in an ICCIS case note and no further action is taken.

3. Participating Child Care Provider When a notice issued by the CCPO is returned by the USPS, the CCPO will confirm the notice was addressed correctly and advise the Designee of the need to send the request for mailing address. If there is no response from the participating child care provider after the request for mailing address notice due date, the child care provider’s case is closed effective the last day of the month with adverse action. The Child Care Assistance Provider End of