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4290-2 B. ACTIONS ON A GENERAL VARIANCEAPPLICATION Within two (2) business days of receiving the General Variance Application CC25 the Designee will communicate with the provider as to the completeness of the application.

The Designee will review the General Variance Application CC25 and supporting documents to determine if the application is complete. The provider must include a clear explanation of why they cannot meet compliance with a regulation as written and how the plan submitted within their General Variance Application CC25 is attainable and meets the intent of the regulation. The supporting documentation needed will vary depending on the regulation for which the provider is requesting the variance.

The Designee will document in an Integrated Child Care Information System (ICCIS) case note the receipt of a General Variance Application CC25 using subject heading: General Variance App Rcvd. The body of the case note will include the date the General Variance Application CC25 was received; the regulation not met; results of the review of the documentation received; and a determination of complete or incomplete.

1. Incomplete General Variance Application The Incomplete General Variance Application letter is issued to the provider and sent by regular mail identifying all information missing from the application. The provider must be given at least ten (10) days, based on the Adverse Action Calendar, to provide the needed information. The Designee must assist the provider with understanding the process, timeframes, and/or required documentation needed. Additional time for the provider to submit the needed information is allowable when the provider makes contact with the Designee within the timeframe indicated in the notice and identifies the need for more time. The Designee will allow for reasonable additional time based on the circumstances and documentation needed. An Incomplete General Variance Application letter is issued with the new due date. The contact and additional time allowed must be documented in a case note in the provider’s ICCIS case.

The Designee will contact the provider by telephone if no contact or documentation has been received by the due date in the Incomplete General Variance Application letter. If the provider states they do not wish to complete the process, the Designee