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in an ICCIS case note.

If the Designee is unable to speak with the provider, a message is left requesting a return call. If the provider does not call back by the end of the second (2nd) business day following the Designee leaving a message, the provider will be required to submit a POC.

If the provider is a licensed provider, the Designee will notify the assigned Licensing Specialist of the CCAP non-compliance, by providing a copy of the notification sent to the provider requiring the POC. The Licensing Specialist will determine if the CCAP non- compliance is also a licensing non-compliance. If it is determined that a provider was paid incorrectly based on the monitor review the incorrect payment process is to be followed. The Incorrect Payment is to include information regarding any non-compliance identified and the provider’s POC to correct the error. See section 4410 Incorrect Child Care Assistance Program Payment.

If it is determined a provider has falsified their attendance records to reflect a higher amount of time than the child actually was in care, or documents a child as being in care who was not, the intentional program violation process is to be followed. See section 4420-1 Intentional Program Violations.

2. Provider’s Request for Payment Form with Different Care Provided than Attendance Records For all provider types, the Designee is to complete and submit the Incorrect Payment Preliminary Review CC17 to the CCPO, if an incorrect payment occurred. The provider will be notified in the Report of Documentation Review form that there was a discrepancy in their Request for Payment CC78 and/or Amended Request for Payment CC79 forms based on their attendance records. If the provider was paid correctly, follow the POC process for all provider types.

If an incorrect payment occurred, the provider is not considered to also be out of compliance and a POC is not needed as the incorrect payment process will be followed.

3. Children in an Approved Relative Provider’s Care If an Approved Relative provider is issued a Child Care Assistance Authorization document for a child or children not listed on the provider’s application or reported as a change, yet the child or children were in care an incorrect payment may have occurred.