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Designees who advertise the CCAP and/or who produce a newsletter must have prior approval from the CCPO Program Coordinator II with CCAP oversight responsibility before publishing. All advertising to include: newsletters, flyers, newspapers and/or electronic, audio or print media, are to be submitted to dpaccp@alaska.gov for approval, one (1) week prior to publication deadline and ensure the State of Alaska DPA is included as a funder or oversight organization.

4000-4 M. INTERPRETER SERVICES If an individual is not able to or is limited in speaking, reading, or writing English, or the individual requests translation services, staff must make every effort to arrange for translation services.

Telephonic interpreter services are provided free of charge by DPA for DPA Staff and Designees through a contract for services. As this contract changes information is provided to the Designee with the company providing the interpreter services and procedures for accessing an interpreter.

Staff will provide this assistance through one-on-one or group orientations, using the following: telephonic interpreter service provided by the department’s contracted interpreter service; resources within the community that provide translation services; bilingual employees of the Designee; or friends and family of the applicant or participant as a last resort.

Individuals who can understand English, but are unable to read the application or other printed materials must have these read aloud to them.

Staff must help the family or provider complete the application or other required forms by making sure the individual understands each question that is read. Staff will not complete the application or other forms for them. Applicants may have someone of their choosing complete the application document and other forms on their behalf, but the applicant must sign where required.

If the Staff member or an interpreter assists with translation or reading of the information, the reader’s or translator's name must be documented in an ICCIS or CMS case note. The relationship between the reader or translator and the applicant must also be documented.