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the Budget screen in ICCIS is maintained in the family’s hard copy case file.

A copy of Child Care Assistance Authorization document is mailed to the family’s child care provider. This will also be emailed or faxed at the request of the child care provider.

4110-5 CORRECTIVE ACTION FOR A MISTAKEONCE APPROVED AND CARE AUTHORIZED Applying and participating parents have the right to speak with their worker or the worker’s supervisor regarding their case. When a family contacts their worker or the supervisor to dispute their benefit issued including the family’s contribution (co-pay) amount, unit of care authorized, or certification period, the worker and/or supervisor is to review the family’s case to determine if an error was made and is to be treated as a priority.

Workers or supervisors should review and provide clarification or explanation to the family as soon as possible, but no later than five (5) business days from the request to review their case. The worker or supervisor is to remind the family that they only have thirty (30) calendar days from the date of the notice they are in disagreement with to submit a request for hearing and that the parent is to watch this timeframe in case they do not hear back from the worker or supervisor prior to that deadline. However, if the deadline to submit a request for hearing is near, the family can submit a request for hearing while the Designee is reviewing for errors. The family is also to be informed that if the determination was to deny their application or close their case, they should submit a new application as soon as possible in case the determination made is correct and upheld.

When an error is identified it is to be corrected by the Designee instead of requiring the family to request a hearing.

If through contact with a parent, provider, or an internal review it is determined an error was made the worker and/or supervisor is to review the family’s case to determine if the error resulted in an incorrect payment.

If the error resulted in an incorrect payment the Designee must complete and submit an Incorrect Payment Preliminary Review Form CC17 to the Child Care Program Office (CCPO). No further action is