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3. Discuss the family’s rights to include speaking with the assigned Designee staff and/or the staff’s supervisor regarding actions taken on their case or discussing determinations they do not agree with and requesting a hearing.

4. Refer to the Alaska statewide Child Care Resource and Referral Network (CCR&R) when the family needs assistance finding a CCAP participating child care provider.

5. Advise Family of Selected Provider Information Access the family’s selected provider’s case in ICCIS to review the Application, Rate, and Schedule tabs and if a Licensed provider, the License tab. Ensure the family is aware of their provider’s participation end date, if within the family’s potential certification period, ages the provider cares for if limited and will affect the family during their certification period, and hours of operation. When the provider’s hours of operation begin after the family’s needed start time or end prior to the family’s needed end time, this must be discussed with the family to ensure they are aware care will only be authorized for the provider’s hours which may cause the family to need alternative care.

If the family’s chosen child care provider has more than one (1) location, ensure the family is aware there may be location changes during the family’s certification period and if so they are to report the change. Designees may contact the provider to attempt to confirm which location(s) the child(ren) will be attending for the twelve (12) months. Often families are not sure, especially if a provider has separate sites in close proximity to one another. Families are also often unaware that their child may be changing sites within the twelve (12) month certification period. Receiving this confirmation from the provider will help ensure care is authorized to the correct location which also reduces staff time needed to correct the error and the delay providers experience waiting for the correction so they can submit their Request for Payment and receive payment for services.

If a Licensed provider cares for a limited age range of children, as listed on their Child Care License, and the family’s child(ren) will be impacted, ensure the family is aware of the provider’s age ranges and they will need to select a different provider when their child(ren) are no longer within the provider’s age range.

6. Provide Resources for Developmental Screening