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the open request will allow the case note to be copied into CMS, however; that request is not identified on the family overdue alert list as already on hold.

Once the issue is resolved the request can be accepted and an authorization document created. Requests which are held and not resolved within ten (10) days are rejected.

If the family’s child care provider is in the application process the request will be held for up to thirty (30) days to allow the provider to complete the application process. However, if the requested care is not for a month within the family’s initial authorization period or the following month it will be rejected as care cannot be authorized prior to the provider’s eligibility effective date.

4040-4 PASS I FAMILY REPORTS OF CHANGE Work Services Providers (WSP) must refer to the Work Services Procedures Manual for additional guidance regarding actions needed when a Parents Achieving Self-Sufficiency (PASS) I family reports a change.

1. Timely Reports of Change When a change is reported timely, within ten (10) business days of the change, the change will be made effective based on when the change occurred and the family’s need.

For example: Today is January 20th and a family reports they started working more hours on the 12th and need additional care for the month. The family reported timely therefore the changes are to be made effective the 12th as identified additional care is needed.

2. Untimely Reports of Change When a change is not reported timely, the date the family reports the change is the date the change will be made effective. For example: A family reports on January 27th that they worked additional days starting January 3rd and used child care on those days. The family did not report the change timely to the WSP therefore, the change is made effective January 27th when the family reported. This means the additional care used between January 3rd and January 26th is not covered.