F. Instructions for calling 1-800-Medicare

Beneficiaries should:

1. Dial 1-800-MEDICARE; TTY users should call 1-877-486-2048.

2. Select English or Spanish.

3. Wait for the introduction to finish and say (i.e. speak aloud) “Agent.”

4. When an agent answers, state that you wish to Disenroll from a Medicare Health Plan.

5. The agent will transfer you to a disenrollment customer service representative (CSR).

6. The CSR will ask a few questions (e.g. Name, Medicare #, Date of Birth, etc.) as previously described to verify identity. NOTE : If the individual does not have this information at the time of the call, the individual will be asked to call back when this information is available.

7. After this information is provided, the CSR will verify the plan you are currently enrolled in (and would like disenrollment from).

8. The CSR will input the disenrollment.

9. Once the Medicare systems confirm the disenrollment (should take approximately 1 week), a confirmation letter will be mailed to you.