HI 00208.060 DO Handling—Complaints of Discrimination

Although public or beneficiary complaints of provider discrimination may be filed directly with OCR, they may also be filed with the DO. Complaints of provider discrimination on the basis of race, color, or national origin received in the DO should be routed to the RO of OCR at the address indicated in HI 00208.060C. Under no circumstances should complaints not related to discrimination under title VI be forwarded to OCR. If more than one type of complaint against the same provider is involved, only the one relating to provider discrimination on the basis of race, color, or national origin should be forwarded to OCR.