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See your tax return instructions to deter­ mine where to mail your completed paper tax return. Getting a transcript or copy of a return. Go to IRS.gov and click on “Get Transcript of Your Tax Records” under “Tools.” Download the free IRS2Go app to your smart phone and use it to order transcripts of your tax returns or tax account. Call the transcript toll­free line at 1­800­908­9946. Mail Form 4506­T or Form 4506T­EZ (both available on IRS.gov). Using online tools to help prepare your re- turn. Go to IRS.gov and click on the Tools bar to use these and other self­service options. The Earned Income Tax Credit Assistant determines if you are eligible for the EIC. The First Time Homebuyer Credit Account Look-up tool provides information on your repayments and account balance. The Alternative Minimum Tax (AMT) Assistant determines whether you may be subject to AMT. The Online EIN Application helps you get an Employer Identification Number. The IRS Withholding Calculator estimates the amount you should have withheld from your paycheck for federal income tax pur­ poses. The Electronic Filing PIN Request helps to verify your identity when you do not have your prior year AGI or prior year self­selec­ ted PIN available. Understanding identity theft issues. Go to www.irs.gov/uac/Identity-Protection for information and videos. If your SSN has been lost or stolen or you suspect you are a victim of tax­related identity theft, visit www.irs.gov/identitytheft to learn what steps you should take. Checking on the status of a refund. Go to www.irs.gov/refunds. Download the free IRS2Go app to your smart phone and use it to check your re­ fund status. Call the automated refund hotline at 1­800­829­1954. Making a tax payment. You can make elec­ tronic payments online, by phone, or from a mo­ bile device. Paying electronically is safe and se­ cure. The IRS uses the latest encryption technology and does not store banking informa­ tion. It’s easy and secure and much quicker than mailing in a check or money order. Go to IRS.gov and click on the Payments tab or the “Pay Your Tax Bill” icon to make a payment us­ ing the following options. Direct Pay (only if you are an individual who has a checking or savings account). Debit or credit card. Electronic Federal Tax Payment System. Check or money order. What if I can’t pay now? Click on the Pay­ ments tab or the “Pay Your Tax Bill” icon on IRS.gov to find more information about these additional options. An online payment agreement determines if you are eligible to apply for an installment agreement if you cannot pay your taxes in full today. With the needed information, you can complete the application in about 30 minutes, and get immediate approval. An offer in compromise allows you to settle your tax debt for less than the full amount you owe. Use the Offer in Compromise Pre-Qualifier to confirm your eligibility. Checking the status of an amended return. Go to IRS.gov and click on the Tools tab and then Where’s My Amended Return? Understanding an IRS notice or letter. Enter “Understanding your notice” in the search box on IRS.gov to find additional information about your IRS notice or letter. Visiting the IRS. Locate the nearest Taxpayer Assistance Center using the Office Locator tool on IRS.gov. Enter “office locator” in the search box. Or choose the “Contact Us” option on the IRS2Go app and search Local Offices. Before you visit, use the Locator tool to check hours and services available. Watching IRS videos. The IRS Video portal www.irsvideos.gov contains video and audio presentations on topics of interest to individu­ als, small businesses, and tax professionals. You’ll find video clips of tax topics, archived ver­ sions of live panel discussions and Webinars, and audio archives of tax practitioner phone fo­ rums. Getting tax information in other languages. For taxpayers whose native language is not English, we have the following resources availa­ ble. 1. Taxpayers can find information on IRS.gov in the following languages. a. Spanish. b. Chinese. c. Vietnamese. d. Korean. e. Russian. 2. The IRS Taxpayer Assistance Centers provide over­the­phone interpreter service in over 170 languages, and the service is available free to taxpayers. The Taxpayer Advocate Service Is Here To Help You What is the Taxpayer Advocate Service? The Taxpayer Advocate Service (TAS) is an in- dependent organization within the Internal Revenue Service that helps taxpayers and pro­ tects taxpayer rights. Our job is to ensure that every taxpayer is treated fairly and that you know and understand your rights under the Taxpayer Bill of Rights. What Can the Taxpayer Advocate Service Do For You? We can help you resolve problems that you can’t resolve with the IRS. And our service is free. If you qualify for our assistance, you will be assigned to one advocate who will work with you throughout the process and will do every­ thing possible to resolve your issue. TAS can help you if: Your problem is causing financial difficulty for you, your family, or your business, You face (or your business is facing) an immediate threat of adverse action, or You’ve tried repeatedly to contact the IRS but no one has responded, or the IRS hasn’t responded by the date promised. How Can You Reach Us? We have offices in every state, the District of Columbia, and Puerto Rico. Your local advo­ cate’s number is in your local directory and at www.taxpayeradvocate.irs.gov. You can also call us at 1­877­777­4778. How Can You Learn About Your Taxpayer Rights? The Taxpayer Bill of Rights describes ten basic rights that all taxpayers have when dealing with the IRS. Our Tax Toolkit at www.taxpayeradvocate.irs.gov can help you understand what these rights mean to you and how they apply. These are your rights. Know them. Use them. How Else Does the Taxpayer Advocate Service Help Taxpayers? TAS works to resolve large­scale problems that affect many taxpayers. If you know of one of these broad issues, please report it to us at www.irs.gov/sams. Low Income Taxpayer Clinics Low Income Taxpayer Clinics (LITCs) serve in­ dividuals whose income is below a certain level and need to resolve tax problems such as au­ dits, appeals, and tax collection disputes. Some clinics can provide information about taxpayer rights and responsibilities in different languages for individuals who speak English as a second language. To find a clinic near you, visit www.irs.gov/litc or see IRS Publication 4134, Low Income Taxpayer Clinic List. Page 28 Publication 501 (2014)