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1-14 (iii) Provide an application in the manner and form prescribed by DFS upon request during regular business hours. (iv) Make a decision on the application within 30 days of the application date and provide the client with written notice concerning the decision. (v) Act on reported changes immediately to assure either child care services continue or assistance is terminated. (vi) Assure the provider has completed the licensing or registration process and has been enrolled for payment. (vii) Coordinate the authorization of services with the work program case managers or Child Protective Services (CPS) to assure the client’s child care needs are met. (viii) Review the child care case for possible continuation of child care payments when a POWER, Medicaid or SNAP case has been closed because of increased earnings. (ix) Audit the billing form using DFS procedures. (x) Must authorize payment within 15 business days from the date a properly completed bill is received. (xi) Assure overpayments have been instituted promptly and within the established guidelines. (xii) Establish a procedure for handling client and provider complaints. (xiii) Provide client with notice of any adverse action. Section 8. Eligibility Factors. (a) Each factor of eligibility shall be verified. (b) Approved cases shall include documentation in the case file as to how each eligibility factor was met and the amount of payment. (c) The application shall be denied or assistance terminated when eligibility cannot be determined because the applicant/recipient refuses to provide the requested documentation or the written consent to obtain the documentation. (d) Denied cases shall include documentation in the case file of the reason(s) for the denial. (e) The following eligibility factors shall be met: (i) Eligible persons.