Purpose: This section will assist in determining when and how Medicaid cards must be distributed.

Current Policy Effective Date: January 1, 2014

Date Last Reviewed: April 1, 2015

Previous Policy: July 1, 2004

POL M404: DISTRIBUTING MEDICAID CARDS

1. Medicaid Clients Receive Medicaid Cards

Medicaid cards are distributed to Medicaid clients once they are eligible. It is an insurance card to provide a method for providers to bill.

2. Fiscal Agent Contractor Distributes Medicaid Cards

3. Fiscal Agent Mails Cards within Set Time Frames

Clients or their authorized representatives may inquire about the status of their card by calling the Fiscal Agent Contractor.

4. Replacement Cards May Be Issued

Clients or their authorized representatives may request a replacement card by calling the Fiscal Agent Contractor. Reference Medicaid Table 23 for contact information.

If a Medicaid card was returned to the Fiscal Agent Contractor, the card may be re-mailed upon request.