Worker Responsibilities:

Verifying Payment Information

The following living arrangements and Record Identification Codes are used to determine the pay rate:

1. The SDX will display the Living Arrangement Code (LA) as follows:

CODE LIVING ARRANGEMENT

A Own household

B Another's household

C Parent's household (child cases only)

D Title XVI institution

BLANK Individual is in a non-Title XIX institution, living arrangement change in progress outside the U.S.

2. The SDX will display the Record Identification Code (RIC) as follows:

CODE RECORD IDENTIFICATION

I Individual (with or without ineligible spouse)

C Couple (eligible individual with eligible spouse)

M Child claim with mother

F Child claim with father

P Child claim with parents

X State to SSA record exception

Authorizing Retroactive Payments

1. Authorize retroactive supplemental payments upon request, when eligible.

2. Forward all requests for retroactive payment, along with verification of eligibility, to the WDH Fiscal office to process payment.

Reporting Address Changes

1. Record address change in WES, create a mailing label for the next month, if necessary.

2. Advise client to report address changes to SSA.

Researching Payments Not Received

1. Check the SDX for the individual's name when the client reports they failed to receive a State Supplemental Payment.

2. If the client is not listed, refer them to the SSA.

3. If the client is listed, check the State Supplement GAX Payment Certification to ensure a check has been issued. If the check has not been issued:

3A. Determine if the individual is eligible and what the payment amount should be.

3B. If eligible, submit a request and verification of eligibility to the WDH Fiscal office to process payment.

If the check has been issued:

3C. Process a replacement when the check is not received by the client or the WDH Client Services Unit after 2 weeks from mailing.