Complaint Resolution:
If it is determined that the incident did occur, the violation will be substantiated and there are various actions that can be taken:
Follow up visits can be made to ensure that the incident is not repeated.
The provider may be required to submit a corrective action plan that details what action will be taken to correct the violation.
Additional action may be taken against the program’s license when appropriate. (Please refer to Chapter 3 of the Child Care Licensing Rules.)
All substantiated complaints are part of the facility’s Complaint and Compliance History and are available upon request to a Child Care Licenser