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XI. CIVIL RIGHTS

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A. Administration 1. The State agency designates an individual to coordinate, implement, conduct training, and enforce civil rights efforts. ☒ Yes ☐ No a. The following methods are used to inform and update State and local agency staff of their obligations under civil rights rules, regulations, and instructions:

State Local

Agency Agency

Briefing for new employees ☒ ☒

Handouts for new employees ☒ ☒

Memos and updates

☒ ☒

Presentations by civil rights coordinator ☒ ☐

Presentation by staff other than WIC Program ☐ ☐

Other

☒ ☐

If other, specify: Annual online training is required and verification of completion is monitored by the State Agency.

b. Civil rights training is provided annually State agency staff ☒ Yes ☐ No Local agency staff ☒ Yes ☐ No

c. Civil rights training includes the following:

State Local

Agency Agency

Collection and use of racial/ethnical data ☒

☒

Effective public notification systems ☒

☒

Complaint procedures

☒ ☒

Compliance review techniques

☒ ☒ Resolution of noncompliance

☒ ☒

Requirements for reasonable accommodation ☒ ☒

of persons with disabilities

Requirements for language assistance ☒ ☒

Conflict resolution

☒ ☒

Customer Service

☒ ☒

If other, specify: XI Appendix-A Policy and Procedure 1.08, Policy and Procedure 1.08- Civil Rights; XI