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West Virginia WIC Policy & Procedure 1.08 1.08 Civil Rights Effective Date: 7/19/22 “This institution is an equal opportunity provider.” b. Radio and television advertising must contain the statement, but in cases where time constraints are imposed, the statement may be reduced to the following: “This institution is an equal opportunity provider.” 2. And Justice For All Poster a. At least one (1) And Justice For All poster will be visibly posted in each Local Agency WIC clinic in an area that is frequented by applicants/participants. 3. Limited English Proficiency/Interpretation Services a. Limited English Proficiency (LEP) are persons whose proficiency in speaking, reading, writing, or understanding English, as a result of national origin, is such that it would deny or limit their meaningful access to WIC services if language assistance were not provided. b. The State Agency will at a minimum yearly assess the language needs of West Virginia WIC participants and determine appropriate measures to meet the language needs of LEP participants. Decisions about the extent of language assistance provided will consider the following factors: i. The types and number of languages spoken ii. The size of the LEP population iii. Clinic size iv. Staffing and other available resources v. The frequency in which local agencies encounter LEP persons. c. It is the responsibility of the WIC Program to provide interpreters for WIC Services. Applicants and clients must be informed of the right to request an interpreter at no charge to them. However, WIC will only pay for interpreters who are scheduled by the WIC staff. i. Interpreters will be provided by the Local Agency upon request with 5 days prior notice. ii. Interpreters will wait no more than 30 minutes after the scheduled appointment time. iii. Failure to show up within 30 minutes for an appointment in which an interpreter is scheduled may result in not having an interpreter scheduled for future appointments if this happens three (3) times. iv. Bilingual WIC staff who are trained and competent in the skill of interpreting are considered acceptable interpreters. v. A family member or friend is not considered an acceptable interpreter unless the applicant/participant specifically requests that person to interpret; use of another WIC participant, a volunteer or any other 3 of 8