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knowledge with SA and LA staff. Monitoring to catch up FFY2024 will be conducted in FFY2025 with the current full tool within policy and procedure. This will allow the new personnel to revise the tool to accommodate hybrid service delivery as well as Crossroads business processes. Priority will be placed to utilize the Monitoring and Analysis section of Crossroads for efficient tracking and reporting of monitoring, but prior to this transition, the monitoring policy, tool and findings report will be updated to reflect business processes within WV’s service delivery redesign framework supported by federal waivers available through September 30, 2026. External and internal paper monitoring tools will be maintained while the new Program Integrity Coordinator catches up monitoring from FY2024 resulting from State Agency position vacancies. Through this experience Chapter 9 policy updates as well as monitoring tools and report revisions will begin. and updated as necessary for compatibility with Crossroads. State Agency (SA) Program Integrity Coordinator will provide training to local agency directors (LA) and/or designated staff regarding any alterations in business processes. This goal is ongoing for FY 2025 for Chapter 9 policy updates as well as monitoring tools and report revisions.