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III (A). INFORMATION SYSTEM

GOAL: Transition to a new Maintenance & Enhancement (M&E) contract of the State Agency Model (Crossroads), the State Agency (SA) will monitor and maintain the business processes and technology for the provision of nutrition services and food benefits to the women, infants and children of WV.

METHODOLOGY: 1. Work with the M&E contractor, as well as state and local agency staff to monitor and test the application to ensure that it is working properly.

2. Provide project management and contract administration throughout the duration of the project.

3. Manage the transition from the current M&E contract to the newly awarded contract.

EVALUATION: The SA will identify and report system issues and enhancements. These will be sent to the Crossroads User Group (XRUG) Product Management Office (PMO) for review and prioritization. Once issues have been coded and implemented, all states in the user group will begin testing.

STATUS: The SA continues participation in XRUG meetings of Release Management, Change Control Board, Designated Governing Board, Technology Advisory Group (TAG), Executive Steering Committee, and monthly USDA Food and Nutrition Service (FNS) touchpoint.

West Virginia continues to contract with BerryDunn on behalf of the XRUG to serve as PMO. A new Statement of Work and Implementation Advance Planning Document Update were submitted to USDA FNS on July 2, 2024 for approval and WISAM funding. The new contract between WV and BerryDunn for service period October 1, 2024 - May 31, 2026 was finalized on June 10, 2024. The SA hosts a bi-weekly touchpoint with BerryDunn as oversight of the PMO.

The Commonwealth of Virginia solicited and procured the Crossroads Maintenance and Enhancement vendor with award on October 1, 2023. West Virginia successfully transitioned from Gainwell Technologies to Voyatek although a supplemental contract necessary to pay for enhancements is still working through the state procurement approval process.

The Voyatek first year release schedule - with three major builds - is on target. The first maintenance release addressed 67 tickets and was adopted by all XRUG states in April. WV currently has Release 2.7 in production. 1 of 3