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Crossroads Software Maintenance and Enhancement Services VDH PAGE 25 Contract # VDH-21-707-0156

ii. at VDH’s expense; iii. no more than once per every twelve (12) month period; iv. performed at Supplier's premises, during normal business hours at mutually agreed upon times; and v. access to Supplier cost information is excluded. In no event will Supplier have the right to audit, or require to have audited, VDH. N. Taxes The Commonwealth is exempt from Federal excise and all State and Local taxes and any such taxes may not be included in Contract prices. Tax certificates of exemption, Form ST-12 can be obtained from VDH upon request. Deliveries against this Contract shall be free of Federal excise and transportation taxes. The Commonwealth’s excise tax exemption registration number is 54-73-0076K. O. Currency All prices, costs, or fees in this Contract and exhibits, schedules, orders, or SOWs are in United States dollars. P. Advertising and Use of Proprietary Marks No Party may use the name of the other Party or refer to the other Party, directly or indirectly, in any press release or formal advertisement without receiving prior written consent of the other Party. In no event may any Party use a proprietary mark of the other Party without receiving the prior written consent of the other Party. Q. Notices Any notice required or permitted to be given under this Contract must be in writing and will be deemed to have been sufficiently given if delivered in person, or if deposited in the U.S. mails, postage prepaid, for mailing by registered, certified mail, or overnight courier service addressed:

i. To VDH and to Supplier, if Supplier is incorporated or formed pursuant to the laws of the Commonwealth, to the addresses shown on the signature page. ii. To Supplier, if Supplier is incorporated or formed outside the Commonwealth, to the address shown on the signature page and to the Registered Agent registered with the Virginia State Corporation Commission. Pursuant to Title13.1 of the Code, VDH or Supplier may change its address for notice purposes by giving the other Party notice of such change in accordance with this Section. Administrative contract renewals, modifications or non-claim related notices are excluded from the above requirement. Such written, or signed, or both, contract administration actions may be processed by the assigned VDH and Supplier points of contact for this Contract and may be given in person, via U.S. mail, courier service or electronically. R. Contract Administration Supplier agrees that at all times during the term of this Contract an account executive, at Supplier's senior management level, will be assigned and available to VDH. Supplier reserves the right to change such account executive upon reasonable advance written notice to VDH. S. Captions The captions of sections and subsections of this Contract are for convenience and in no way define, limit, or enlarge the scope of this Contract or any of its sections. T. Entire Contract The following exhibits, including all subparts thereof, are attached to this Contract and are made a part of this Contract for all purposes: Exhibit A – Functional Requirements – Performance Work Statement (PWS) and the Supplier’s proposal response as provided in: Exhibit A-1- Functional Requirement (Excel Format) Exhibit A-2 – Supplier’s entire proposal as negotiated Exhibit B – Pricing DocuSign Envelope ID: D69B105E-7A47-46ED-8B09-C0071CE057F5 DocuSign Envelope ID: 33024638-F519-4808-AF31-3DA182A2CE1E