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Describe the process for manual follow up. WDB completes manual follow-ups as necessary for each individual participant. Follow-up contacts are required when the agency has lost contact with the participant. Follow up appointment letters are mailed to the client and WDB also sends a courtesy call to participants 2 business days prior to scheduled appointments. WDB also follows up with third-party providers to check on participant’s progress in activity component. Third-party partners attempt survey follow-up at 6 months and 12 months following completion/withdraw from SNAP E&T. DoHS is sent quarterly wage matches batched through the eligibility system from WorkForce WV’s MACC. 1/29/26, 10:31 AM State Plan WV FY26 - Original Submission https://dam-fns.usda.gov/sites/default/files/microsite/snapet-wvfy26stateplan//index.html 45/119