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STATE OF WEST VIRGINIA FFY 2024 STATE PLAN FOR TEMPORARY ASSISTANCE FOR NEEDY FAMILIES
i. West Virginia has added a statement to the Personal Responsibility Contract (PRC) regarding these restrictions. If it is found that a recipient uses or accesses their TANF EBT funds for a restricted purpose, it is a sanctionable offense.
(viii) Ensure that recipients of assistance provided under the State program funded under this part have access to using or withdrawing assistance with minimal fees or charges, including an opportunity to access assistance with no fee or charges, and are provided information on applicable fees and surcharges that apply to electronic fund transactions involving the assistance, and that such information is made publicly available
In West Virginia, more than 3,000 retailers accept the EBT card for SNAP and TANF purchases. Some stores will provide cash back on purchases; however, not all store policies are the same and some may choose not to offer cash back.
To accommodate school clothing allowance (SCA) cash benefit use with the Mountain State EBT Card, retailers who cannot be certified to accept EBT through FNS work with their credit card processors to enable EBT cash transactions. This does not require FNS certification since these merchants are only accepting the cash benefits for the purchase of clothing, not associated with the SNAP benefit on the card.
ATM providers are required to disclose fees and service charged (should be charges) before and during the transaction. For example:
1) Surcharges – fees for use of EBT cards must be posted; to not pay the fee, cancel the transaction.
2) Transaction fees – the first three transactions each month are at no fee to the cardholder; additional transactions will cost $.38 per transaction to the cardholder. QUEST logo ATM transactions will not incur fees.
Additionally, our cardholder training materials, and the West Virginia Office of EBT Banking Services website: www.dhhr.wv.gov/ebt provides information about the use of cash benefits and charges to cardholders. The Office of EBT Banking Services website has client training resources at this link: https://dhhr.wv.gov/ebt/dhhrstaff/Pages/Client-Training-Resources.aspx The brochure that local office workers are to use with clients as well as the information sheet that is sent to clients with their card are on this page. Cardholders can also contact the Customer Service line at 877.716.1212 or the Office of EBT Banking Services Main line at 304.558.4126 for additional assistance.
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