9.2 Consumer Education Website

Lead Agencies must provide information to parents, the general public, and child care providers through a State or Territory website, which is consumer-friendly and easily accessible for families who speak languages other than English and persons with disabilities. The website must: • Include information to assist families in understanding the Lead Agency’s policies and procedures, including licensing child care providers; • Include monitoring and inspection reports for each provider and, if available, the quality of each provider; • Provide the aggregate number of deaths, serious injuries, and the number of cases of substantiated child abuse that have occurred in child care settings; • Include contact information for local CCR&R organizations to help families access additional information on finding child care; and • Include information on how parents can contact the Lead Agency and other organizations to better understand the information on the website. 9.2.1 Consumer-friendly website Does the Lead Agency ensure that its consumer education website is consumer-friendly and easily accessible? i. Provide the URL for the Lead Agency’s consumer education website homepage: https://dhhr.wv.gov/bfa/ece/Pages/default.aspx The agency received a preliminary notice of non-compliance on 12/13/21 for not having the website available in languages other than English. The lead agency will work to incorporate translation options for the website during this plan cycle. ii. Does the Lead Agency certify that the consumer education website ensures broad access to services for families who speak languages other than English? [x] Yes. [ ] No. If no, describe: iii. Does the Lead Agency certify that the consumer education website ensures broad access to services for persons with disabilities? [x] Yes. [ ] No. If no, describe: 9.2.2 Additional consumer education website links Provide the direct URL/website link for the following: i. Provide the direct URL/website link to how the Lead Agency licenses child care providers: Child Care Policy https://dhhr.wv.gov/bfa/ece/Documents/CHILD%20CARE%20POLICY_Final_04262 022.pdf https://dhhr.wv.gov/bfa/ece/policies/Pages/default.aspx ii. Provide the direct URL/website link to the processes for conducting monitoring and inspections of child care providers:: Child Care Policy https://dhhr.wv.gov/bfa/ece/Documents/CHILD%20CARE%20POLICY_Final_04262 022.pdf https://dhhr.wv.gov/bfa/ece/policies/Pages/default.aspx iii. Provide the direct URL/website link to the policies and procedures related to criminal background checks for staff members of child care providers: Child Care Policy https://dhhr.wv.gov/bfa/ece/Documents/CHILD%20CARE%20POLICY_Final_04262 022.pdf https://dhhr.wv.gov/bfa/ece/policies/Pages/default.aspx https://dhhr.wv.gov/bfa/ece/Provider%20Information/Pages/Provider- Background-Check-Information-.aspx iv. Provide the direct URL/website link to the offenses that prevent individuals from being employed by a child care provider: Child Care Policy https://dhhr.wv.gov/bfa/ece/Documents/CHILD%20CARE%20POLICY_Final_04262 022.pdf https://dhhr.wv.gov/bfa/ece/policies/Pages/default.aspx https://dhhr.wv.gov/bfa/ece/Provider%20Information/Pages/Provider- Background-Check-Information-.aspx 9.2.3 Searchable list of providers a. The consumer education website must include a list of all licensed providers searchable by ZIP code. i. Does the Lead Agency certify that the consumer education website includes a list of all licensed providers searchable by ZIP code? [x] Yes. [ ] No. If no, describe: ii. Provide the direct URL/website link to the list of child care providers searchable by ZIP code: https://dhhr.wv.gov/bfa/ece/pages/providersearch.aspx iii. In addition to the licensed child care providers that must be included in the searchable list, are there additional providers included in the Lead Agency’s searchable list of child care providers? Check all that apply: [ ] License-exempt center-based CCDF providers. [ ] License-exempt family child care CCDF providers. [ ] License-exempt non-CCDF providers. [ ] Relative CCDF child care providers. [ ] Other (e.g., summer camps, public pre-Kindergarten). Describe: b. Identify what additional (optional) information, if any, is available in the searchable results by ZIP code. Check the box when information is provided. Provider Information Available in Searchable Results -- All licensed providers License- exempt CCDF center- based provide rs License- exempt CCDF family child care home provide rs License- exempt non- CCDF provider s Relative CCDF providers Contact information [x] [ ] [ ] [ ] [x] Enrollment capacity [x] [ ] [ ] [ ] [x] Hours, days, and months of operation [ ] [ ] [ ] [ ] [ ] Provider education and training [ ] [ ] [ ] [ ] [ ] Languages spoken by the caregiver [ ] [ ] [ ] [ ] [ ] Quality information [ ] [ ] [ ] [ ] [ ] Monitoring reports [x] [ ] [ ] [ ] [x] Willingness to accept CCDF certificates [ ] [ ] [ ] [ ] [ ] Ages of children served [x] [ ] [ ] [ ] [ ] Specialization or training for certain populations [ ] [ ] [ ] [ ] [ ] Care provided during nontraditional hours [ ] [ ] [ ] [ ] [ ] c. Identify any other information searchable on the consumer education website for the child care provider type listed below and then, if checked, describe the searchable information included on the website. i. [x] All licensed providers. Describe: Agency (name of provider), City, Postal (zip Code), County, Phone, and Contact Name. ii. [ ] License-exempt CCDF center-based providers. Describe: iii. [ ] License-exempt CCDF family child care providers. Describe: iv. [ ] License-exempt, non-CCDF providers. Describe: v. [ ] Relative CCDF providers. Describe: vi. [ ] Other. Describe: 9.2.4 Provider-specific quality information Lead Agencies must identify specific quality information on each child care provider for whom they have this information. Provider-specific quality information must only be posted on the consumer education website if it is available for the individual child care provider. a. What specific quality information does the Lead Agency provide on the website? i. [ ] Quality improvement system. ii. [ ] National accreditation. iii. [ ] Enhanced licensing system. iv. [ ] Meeting Head Start/Early Head Start Program Performance Standards. v. [x] Meeting pre-Kindergarten quality requirements. vi. [x] School-age standards. vii. [x] Quality framework or quality improvement system. viii. [ ] Other. Describe: b. For what types of child care providers is quality information available? i. [x] Licensed CCDF providers. Describe the quality information: A list of tier two and tier three providers is available on the agency's website ii. [ ] Licensed non-CCDF providers. Describe the quality information: iii. [ ] License-exempt center-based CCDF providers. Describe the quality information: iv. [ ] License-exempt FCC CCDF providers. Describe the quality information: v. [ ] License-exempt non-CCDF providers. Describe the quality information: vi. [ ] Relative child care providers. Describe the quality information: vii. [ ] Other. Describe: 9.2.5 Aggregate data on serious injuries, deaths, and substantiated abuse Lead Agencies must post aggregate data on serious injuries, deaths, and substantiated cases of child abuse that have occurred in child care settings each year on the consumer education website. This aggregate data must include information about any child in the care of a provider eligible to receive CCDF, not just children receiving subsidies. This aggregate information on serious injuries and deaths must be separated by category of care (e.g., centers, family child care homes, and in-home care) and licensing status (i.e., licensed or license-exempt) for all eligible CCDF child care providers in the State/Territory. The information on instances of substantiated child abuse does not have to be organized by category of care or licensing status. Information must also include the total number of children in care by provider type and licensing status, so that families can better understand the data presented on serious injuries, deaths, and substantiated cases of abuse. a. Certify by checking below that the required elements are included in the Aggregate Data Report on serious incident data that have occurred in child care settings each year. i. [x] The total number of serious injuries of children in care by provider category and licensing status. ii. [x] The total number of deaths of children in care by provider category and licensing status. iii. [x] The total number of substantiated instances of child abuse in child care settings. iv. [x] The total number of children in care by provider category and licensing status. v. If any of the above elements are not included, describe: Not applicable b. Certify by providing: i. The designated entity to which child care providers must submit reports of any serious injuries or deaths of children occurring in child care and describe how the Lead Agency obtains the aggregate data from the entity: All provider types are required to report any serious injuries or deaths that occur while caring for children. Child Care Centers 78CSR1: 19.12.b. Report the occurrence verbally or via email within 24 hours or by the next work day to the Secretary, and before the end of the day, ensure that the staff member in charge prepares and signs a serious occurrence report; and Family Child Care Facilities 78CSR18 23.1.b. The operator shall report the following situations: 23.1.b.1. Any accident, injury, or illness occurring while a child is in care that results in emergency treatment, hospitalization, or death Family Child Care Homes 78CSR19 19.2. A family child care home shall immediately report to the department any accidents or illnesses resulting in emergency treatment, hospitalization, or the death of a child and follow up with a written report within 72 hours on a form designated by the department. Family Child Care Informal/Relative Homes 78CSR20 16.2. An informal or relative family child care home shall immediately report to the department any accidents or illnesses resulting in emergency treatment, hospitalization, or the death of a child and follow up with a written report form prescribed by the department within 72 hours. Out of School Time Centers 78CSR21 13.1.b. Report within 24 hours to the Secretary any serious occurrence and shall immediately inform the parent or parent’s authorized designee when a child is involved in a serious occurrence. i) Preliminary notice for outstanding non-compliance for aggregate data is dated 12/13/21. Total number of children in care has been added to the aggregate data report. 1) The provider reports the serious injury or death to the assigned regulatory specialist, Family Child Care Unit Program Manager, Program Manager II, or ECE Director. 78CSR19 provides verification that a facility must report to the Department: 23.1.a. The operator shall immediately report any serious incident affecting the operation of the facility to the Department and follow up with a written report within 72 hours on a form designated by the Department. 23.1.b. The operator shall report the following situations: 23.1.b.1. Any accident, injury, or illness occurring while a child is in care that results in emergency treatment, hospitalization, or death; 2) Reporting to the Division of Early Care and Education via email and/or telephone call to the applicable specialist, applicable unit program manager, program manager II, or ECE Director is equivalent to reporting to the ￿Secretary.’ 3) The Child Care Licensing Unit and the Family Child Care Unit report on each category of the aggregate data report on a monthly basis. The information is then entered on a Unit Report and submitted to processing into the aggregate data report posted monthly on the consumer education website. The total number of children in care is calculated by the program manager II and submitted for processing into the aggregate data report. ii. The definition of “substantiated child abuse” used by the Lead Agency for this requirement: The Lead Agency does not have a specific definition for ￿substantiated child abuse.￿ WV does not have a specific definition for ￿substantiated child abuse’. However, the definition of Child Abuse and Neglect under 78CSR1, 78CSR18, 78CSR19, 78CSR20, and 78CSR21 is: Physical injury, mental or emotional injury, sexual abuse, sexual exploitation, the sale or the attempted sale or negligent treatment or maltreatment of a child by a parent, guardian, or custodian responsible for the child’s welfare, under circumstances which harm or threaten the health and welfare of the child. If a provider under investigation by the Interagency Investigation Unit (IIU) and is found to have been negligent or harmed a child within the above definition of child abuse, the outcome would result in substantiated child abuse. iii. The definition of “serious injury” used by the Lead Agency for this requirement: Child Care Centers 78CSR1: 3.58. Serious Injury. ￿ An injury sustained while the child is in care that requires medical care beyond immediate first aid. Family Child Care Facilities 78CSR18: 3.20. Serious Injury. -- An injury sustained while in care to the extent that the child requires medical care beyond immediate first aid. Family Child Care Homes 78CSR19: 3.17. Serious Injury. -- An injury sustained while the child is in care that requires medical care beyond immediate first aid. Family Child Care Informal/Relative Homes 78CSR20: 3.17. Serious Injury -- An injury sustained while in care that requires medical care beyond immediate first aid. Out of School Time Centers 78CSR21: 3.35. Serious Injury. -- An injury sustained while in care that requires medical care beyond immediate first aid. c. Provide the direct URL/website link to the page where the aggregate number of serious injuries, deaths, and substantiated child abuse, and the total number of children in care by provider category and licensing status are posted: https://dhhr.wv.gov/bcf/Childcare/Documents/_VSerious%20Injury%20Abuse%20Neglect %20and%20Death.pdf https://dhhr.wv.gov/bfa/ece/data/Pages/default.aspx 9.2.6 Contact information on referrals to local child care resource and referral organizations The Lead Agency consumer education website must include contact information on referrals to local CCR&R organizations. a. Does the consumer education website include contact information on referrals to local CCR&R organizations? [x] Yes. [ ] No. [ ] Not applicable. The Lead Agency does not have local CCR&R organizations. b. Provide the direct URL/website link to this information: https://dhhr.wv.gov/bfa/ece/Pages/about.aspx 9.2.7 Lead Agency contact information for parents The Lead Agency consumer and provider education website must include information on how parents can contact the Lead Agency or its designee and other programs that can help the parent understand information included on the website. a. Does the website provide directions on how parents can contact the Lead Agency or its designee and other programs to help them understand information included on the website? [x] Yes. [ ] No. b. Provide the direct URL/website link to this information: https://dhhr.wv.gov/bfa/ece/Pages/default.aspx 9.2.8 Posting sliding fee scale, co-payment amount, and policies for waiving co-payments The consumer education website must include the sliding fee scale for parent co-payments, including the co-payment amount a family may expect to pay and policies for waiving co- payments. a. Does the Lead Agency certify that their consumer education website includes the sliding fee scale for parent co-payments, including the co-payment amount a family may expect to pay and policies for waiving co-payments? [x] Yes. [ ] No. b. Provide the direct URL/website link to the sliding fee scale. https://dhhr.wv.gov/bfa/ece/policies/Pages/default.aspx