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West Virginia Income Maintenance Manual Chapter 9

West Virginia Income Maintenance Manual Page 5 Chapter 9 Client Notification

The Worker must use terms understandable to the client and avoid the use of agency jargon. Examples of proper and improper completion of sections of the form are shown in the table below. Improper Completion of the Form Proper Completion of the Form The action taken on your application is as follows: your application has been denied. The action taken on your application is as follows: Your application for SNAP benefits has been denied. The reason for this action is as follows: failure to cooperate. The reason for this action is as follows: You did not verify the amount of your earnings by 2/10/2016. Income must be verified before SNAP benefits can be approved. The penalty for not doing this is denial of the application. The Department's policy requiring this action is found in: Chapter 1 of the Manual. The DOHS’s policy requiring this action is found in <insert section(s) reference> of the Income Maintenance Manual (IMM). In the space provided, the Worker must indicate the name, address, and telephone number of local agencies or organizations that provide legal services without charge. Use Appendix A to identify nearby providers of legal services. The information that must be contained on the DFA-NL-A is found below, by program. 9.2.4.A Approvals 9.2.4.A.1 SNAP The notice must include: • The month of approval • The amount of the benefit, pro-rated and ongoing • The length of the certification period • The reason for the approval • The Manual section on which the decision is based, and any other action taken NOTE: The Pre-Hearing Conference and/or a Fair Hearing Request Form, DFA-FH-1, must always be included with the DFA-NL-A and the appropriate computation forms.