Page 871

West Virginia Income Maintenance Manual Chapter 7

West Virginia Income Maintenance Manual Page 2 Chapter 7 Verification

7.2 VERIFICATION PROCESS 7.2.1 WHEN VERIFICATION IS REQUIRED Verification of a client’s statement is required when: • Policy requires routine verification of specific information. • The information provided is questionable. To be questionable, it must be: o Inconsistent with other information provided; or o Inconsistent with the information in the case file; or o Inconsistent with information received by the Department of Human Services (DOHS) from other sources; or o Incomplete; or o Obviously inaccurate; or o Outdated. • Past experience with the client reveals a pattern of providing incorrect information or withholding information. A case recording must substantiate the reason the Worker questions the client’s statement. • The client does not know the required information. 7.2.2 WHEN VERIFICATION IS NOT REQUIRED Verification is not required from the individual when: • It is known that the individual does not have access to the requested information. • The information is known, or available to the Department of Human Services (DOHS). • The client’s response is a negative statement, unless his statement is questionable. An example of a negative statement is when a client reports that he has no bank account. His negative statement is not verified unless there is a valid reason to question it. • A change reported during the Supplemental Nutrition Assistance Program (SNAP) certification period results in a decrease in benefits, unless the reported change is a new source of income.

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Page 871

Official source

West Virginia Income Maintenance Manual Chapter 7

West Virginia Income Maintenance Manual Page 2 Chapter 7 Verification

7.2 VERIFICATION PROCESS 7.2.1 WHEN VERIFICATION IS REQUIRED Verification of a client’s statement is required when: • Policy requires routine verification of specific information. • The information provided is questionable. To be questionable, it must be: o Inconsistent with other information provided; or o Inconsistent with the information in the case file; or o Inconsistent with information received by the Department of Human Services (DOHS) from other sources; or o Incomplete; or o Obviously inaccurate; or o Outdated. • Past experience with the client reveals a pattern of providing incorrect information or withholding information. A case recording must substantiate the reason the Worker questions the client’s statement. • The client does not know the required information. 7.2.2 WHEN VERIFICATION IS NOT REQUIRED Verification is not required from the individual when: • It is known that the individual does not have access to the requested information. • The information is known, or available to the Department of Human Services (DOHS). • The client’s response is a negative statement, unless his statement is questionable. An example of a negative statement is when a client reports that he has no bank account. His negative statement is not verified unless there is a valid reason to question it. • A change reported during the Supplemental Nutrition Assistance Program (SNAP) certification period results in a decrease in benefits, unless the reported change is a new source of income.