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West Virginia Income Maintenance Manual Chapter 1

West Virginia Income Maintenance Manual Page i Chapter 1 Application/Redetermination Process

Chapter 1 Application/Redetermination Process Table of Contents 1.1 INTRODUCTION ............................................................................................................. 1 1.2 COMMON INFORMATION.............................................................................................. 2 1.2.1 APPLICANT’S AND POTENTIAL APPLICANT’S RIGHTS ....................................... 2 1.2.1.A Right to Apply .................................................................................................... 2 1.2.1.B Right to General Information ............................................................................. 3 1.2.1.C Right to Consideration for All Programs ............................................................. 3 1.2.1.D Right to Voter Registration Services .................................................................. 4 1.2.1.E Right to Fair and Equitable Treatment of Applicants and Clients ....................... 4 1.2.1.E.1 Individuals with Disabilities ............................................................................ 5 1.2.1.E.2 Individuals with Limited English Proficiency (LEP) ......................................... 6 1.2.1.E.3 Worker Responsibilities ................................................................................. 6 1.2.1.E.4 Methods and Examples of Accommodations ................................................. 7 1.2.1.E.5 Complaint Procedures – Client Responsibilities ............................................. 8 1.2.1.E.6 Complaint Procedures – DOHS Responsibilities ..........................................10 1.2.2 OVERVIEW OF THE ELIGIBILITY DETERMINATION PROCESS ..........................11 1.2.2.A Application Process ..........................................................................................11 1.2.2.B Redetermination Process .................................................................................12 1.2.2.C Case Reviews and Case Maintenance .............................................................12 1.2.2.D Resource Development ....................................................................................12 1.2.3 WORKER RESPONSIBILITIES ...............................................................................13 1.2.3.A General ............................................................................................................13 1.2.3.B Home Visits ......................................................................................................16 1.2.3.C Collateral Contacts ...........................................................................................16 1.2.3.C.1 SNAP Only Exception ..................................................................................16 1.2.3.D Coding Cases as Confidential ..........................................................................17 1.2.3.E Cases Involving Sexual Harassment and Domestic Violence, Sexual Assault,