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West Virginia Income Maintenance Manual Chapter 1

West Virginia Income Maintenance Manual Page 31 Chapter 1 Application/Redetermination Process

1.2.12.B.2 Applications Requested by Telephone If the client telephones the incorrect office: • The Worker must give him the address and telephone number of the appropriate office. • If he requests an application be mailed to him and does not choose to contact the appropriate office to have this done, one is mailed to him from the contact office, along with instructions to return it to the address of the correct county office. The Worker must notify the other office by electronic mail within prescribed time limits, based on the date of application established by the contact office. 1.2.12.B.3 Applications Submitted by WV PATH When an applicant submits his application by WV PATH to a county in which he does not reside, the Worker must transfer the RFA to the proper dashboard. 1.2.12.C Communication with the Social Security Administration (SSA) Each CSM is responsible for appointing a contact person to communicate with a contact person in the local SSA office. This contact person does not interpret policy but works out communication problems and any problems dealing with the completion and forwarding of forms, including those involved in the joint application process for SNAP benefits. The Department's contact works directly with the contact from SSA. Any matters that cannot be worked out between the local office and the SSA contact person are referred to a DFA Policy Unit and to the SSA District Office by the appropriate staff. 1.2.12.D Sexual Harassment and Domestic Violence, Sexual Assault, and Stalking NOTE: The Worker must not contact the SSA regarding LIS files received through data exchange. The SSA uses different eligibility criteria than DOHS. The Worker may issue a verification checklist or a DFA-6 if information in the LIS file and the Department’s records differ and must be reconciled.