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West Virginia Income Maintenance Manual Chapter 1

West Virginia Income Maintenance Manual Page 15 Chapter 1 Application/Redetermination Process

• Inform the client that he is authorized to receive information and referral services about Temporary Assistance to Needy Families (TANF; i.e. WV WORKS) and other programs offered by the DOHS. • Provide a voter registration application and declination form at any point a client engages in contact with the Department in conjunction with benefits. If the contact is made via any method other than a face-to-face, the application and declination form must be mailed to the client. See Section 1.2.1.D to assure compliance with this procedure. • Prior to imposing any penalties or assigning any countable months for an ABAWD, screen all adult SNAP recipients at application and redetermination for: o All exemptions from the ABAWD time limit; and o Whether the individual should be referred to participation in SNAP E&T. The worker must provide an oral explanation of all SNAP work requirements to the client; this includes explaining ABAWD and Work Registration requirements and how to meet each work requirement. Any adult member of the SNAP AG can attest to ABAWD exemption information for another adult AG member. • MEDICAID/WVCHIP ONLY: Provide each applicant with a copy of the Department’s Notice of Privacy Practices (NOPP). This includes clients who are completing a redetermination. In addition, the Worker must answer any questions the client may have about the document or about HIPAA or must refer the client to another source of information, such as the Regional or State-level DOHS HIPAA Privacy Officer. When an in-office intake interview is not conducted, the Worker must mail the NOPP with a notice about how to obtain more information. This must be done at each mail-in or online Medicaid/WVCHIP application and redetermination. • Notify the client of the eligibility decision as soon as possible, but at least within the processing time frames for each program or Medicaid/WVCHIP coverage group.

NOTE: When an application has been made for WV WORKS and/or Medicaid/WVCHIP and the application is denied, withdrawn, approved for a DCA payment, or held pending additional information, the AG must not be required to make a separate application for SNAP benefits as long as the application taken is appropriate for the additional program and includes questions and answers to determine that program’s eligibility. See Section 1.2.9.