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West Virginia Income Maintenance Manual Chapter 1
West Virginia Income Maintenance Manual Page 11 Chapter 1 Application/Redetermination Process
Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the agency (state or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. To file a program discrimination complaint, a complainant should complete a Form AD 3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/ad-3027.pdf, from any USDA office, by calling (833) 620-1071, or by writing a letter addressed to USDA. The letter must contain the complainant's name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to: 1). Mail: Food and Nutrition Services, USDA 1320 Braddock Place, Room 334 Alexandria, VA 22314; or (833) 620-1071; or 2) Fax: (833) 256-1665 or (202) 690-7442; or 3) Email: FNSCIVILRIGHTSCOMPLAINTS@usda.gov
This institution is an equal opportunity provider. 1.2.2 OVERVIEW OF THE ELIGIBILITY DETERMINATION PROCESS The general components of the eligibility determination process and a brief description of each follow. 1.2.2.A Application Process This process determines initial eligibility for one or a combination of programs. Depending on the program or coverage group for which an individual applies, the application may be submitted by mail, phone, electronically, through the FFM, through People’s Access to Help (WV PATH), in person, or it may be received by DOHS through the SSA’s data exchange. The application may be held, pending receipt of necessary information or verification, but there are processing time limits that must be met. All applications must have a final disposition, and the client must be notified of the decision.