Page 291

West Virginia Income Maintenance Manual Chapter 2

West Virginia Income Maintenance Manual Page 14 Chapter 2 Common Eligibility Requirements

2.4.2 Failure to Cooperate When a client fails to participate or cooperate in the review, benefits are not stopped, but case comments must be added in the case record. The QC Reviewer notifies the local office when a client fails to cooperate. The memorandum includes the information needed The case comments must state that the household was randomly selected for a QC review, and that the client needs to contact the reviewer. All contact information provided in the memorandum from the QC Reviewer must be included in the case comments.

NOTE: The decision as to whether a client’s actions constitute a failure to cooperate or a refusal to cooperate is made by the QC Reviewer. The memorandum issued by the QC Reviewer will state the determination.

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Page 291

Official source

West Virginia Income Maintenance Manual Chapter 2

West Virginia Income Maintenance Manual Page 14 Chapter 2 Common Eligibility Requirements

2.4.2 Failure to Cooperate When a client fails to participate or cooperate in the review, benefits are not stopped, but case comments must be added in the case record. The QC Reviewer notifies the local office when a client fails to cooperate. The memorandum includes the information needed The case comments must state that the household was randomly selected for a QC review, and that the client needs to contact the reviewer. All contact information provided in the memorandum from the QC Reviewer must be included in the case comments.

NOTE: The decision as to whether a client’s actions constitute a failure to cooperate or a refusal to cooperate is made by the QC Reviewer. The memorandum issued by the QC Reviewer will state the determination.