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West Virginia Income Maintenance Manual Chapter 1

West Virginia Income Maintenance Manual Page 9 Chapter 1 Application/Redetermination Process

_____ Medical ID card (List a contact telephone number for problems with Medical ID cards. Explain how to use one when the family is new to Medicaid and the reason Medicaid is received.)

_____ Fair Hearing Information (Explain the purpose of a Pre-Hearing Conference and a Fair Hearing, when to request one and how one may be requested.)

_____ Legal Services (List address and telephone number of available legal services groups. Explain the role such groups play in applying for SSI, in sexual harassment and domestic violence, sexual assault, and stalking situations, in Fair Hearing.) _____ Home Visits (Explain that home visits are required, and at which points in their receipt of assistance they will occur. When the client is employed, ask if he can be contacted at work.) _____ Housing Assistance (List the address and telephone number to apply for subsidized housing. Include verbal explanation of how to apply.) _____ Health Department (List the address and telephone number of local health services. Discuss vaccinations/ immunizations and when to contact a medical professional.) _____ Mental Health Services (List the address and telephone number of agencies which provide counseling, substance abuse assistance, parenting skills, etc. Discuss appropriate times to contact these agencies.) _____ WIC (List the address and telephone number of the closest WIC location. Discuss the benefits of the Program.) _____ Family Planning (List the address and telephone number of agencies/organizations which provide information about family planning and/or supply birth control devices.)

_____ Sexual Harassment and Domestic Violence, Sexual Assault, and Stalking (List addresses and telephone numbers to obtain information about available services for victims of sexual harassment and domestic violence, sexual assault, and stalking. Discuss: this is offered to everyone even those who have no history of DV {especially important when both parents are present}, confidentiality of information, safety is the first concern, etc.)