Page 1771

West Virginia Income Maintenance Manual Chapter 21

West Virginia Income Maintenance Manual Page 47 Chapter 21 Low Income Energy Assistance Program (LIEAP)

21.6.7 CLIENT REFUSES EMERGENCY LIEAP DELIVERY OF BULK FUEL When the client refuses to accept a bulk fuel delivery, the Worker must first allow the client and vendor to work out a solution. The decision about what action will be taken must be made primarily by the client. 21.6.8 FRAUD All suspected fraud situations involving clients and/or vendors must be referred to the State LIEAP Coordinator. 21.6.9 FAIR HEARINGS Clients who apply for LIEAP have the right to a Fair Hearing if: • The application is denied. • The client believes the payment amount is in error. • There was a delay in processing the application. • The client believes that he has been discriminated against because of race, color, national origin, sex, age, disability, religion, or political beliefs. The client must request a hearing within 60 days of receipt of the notification. The DOHS has 30 days after the hearing request is received to schedule the hearing, arrive at a decision, and initiate the appropriate action.

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Page 1771

Official source

West Virginia Income Maintenance Manual Chapter 21

West Virginia Income Maintenance Manual Page 47 Chapter 21 Low Income Energy Assistance Program (LIEAP)

21.6.7 CLIENT REFUSES EMERGENCY LIEAP DELIVERY OF BULK FUEL When the client refuses to accept a bulk fuel delivery, the Worker must first allow the client and vendor to work out a solution. The decision about what action will be taken must be made primarily by the client. 21.6.8 FRAUD All suspected fraud situations involving clients and/or vendors must be referred to the State LIEAP Coordinator. 21.6.9 FAIR HEARINGS Clients who apply for LIEAP have the right to a Fair Hearing if: • The application is denied. • The client believes the payment amount is in error. • There was a delay in processing the application. • The client believes that he has been discriminated against because of race, color, national origin, sex, age, disability, religion, or political beliefs. The client must request a hearing within 60 days of receipt of the notification. The DOHS has 30 days after the hearing request is received to schedule the hearing, arrive at a decision, and initiate the appropriate action.