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West Virginia Income Maintenance Manual Chapter 21
West Virginia Income Maintenance Manual Page 24 Chapter 21 Low Income Energy Assistance Program (LIEAP)
21.4.7.A Section I – Identifying Information This section collects information about the client and the assistance group (AG) and is self- explanatory. All questions must be answered. 21.4.7.B Section II – Home Heating/Cooling Information The client circles the correct number which applies to his circumstances. Item F of the DFA- LIEAP-1 must be completed, regardless of whether or not the client’s home heating/cooling supplier is a Public Service Commission (PSC)-regulated utility or a bulk fuel supplier. The client must provide information for their primary heating and electric source. A LIEAP client may indicate a different primary source of home heating from the source indicated on previous applications. When this occurs, the Worker must carefully review the reasons for the change. If the client is changing heat sources to avoid payment of a home heating bill that exceeds the amount of the Regular LIEAP payment, the LIEAP application must be denied. Otherwise, the difference may result from a change in residence, with the home heating bill at the old residence settled, or a change in the heating source at the same residence. In these situations, the change is permitted. Item E of the DFA-LIEAP-1 must be completed, and a copy of the bill or a current receipt or invoice must be attached. Failure to supply this information will result in denial of the application. If the bill is verified in the last two months, attach that copy to the DFA-LIEAP-1. Item F of the DFA-LIEAP-1 must be completed for data collection purposes. If the client does not complete this section, the Worker must attempt to collect this data. The Worker is required to record in case comments all actions taken to collect this data.
NOTE: After processing the application, the Worker must record in case comments the account number, the name on the account, and, if not the client, the relationship of this person to the client. Vendors cannot correctly credit an account when the name of the LIEAP client and the name on the account do not match.