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West Virginia Income Maintenance Manual Chapter 21
West Virginia Income Maintenance Manual Page 22 Chapter 21 Low Income Energy Assistance Program (LIEAP)
• Assisting clients in filling out applications; • Verifying income and other information as needed; • Attaching copies of heating bills to the form; and • Submitting the application to the local Department of Human Services (DOHS) office for processing in the eligibility system. o The applications must be submitted the same day or the next to the DoHS office. Completed applications received from sub-grantee agencies must be accompanied by a list showing the name and address of each client and the total number of applications submitted. This list must be signed and dated by an authorized employee of the sub-grantee agency. The sub-grantee must keep a copy of the list for his records. Clients who have received past due bills or termination notices or indicate they are experiencing a heating/cooling emergency must be referred to their local DOHS office. 21.4.5 DOHS RESPONSIBILITIES The Worker’s responsibilities are to: • Process the application in the eligibility system; • Determine if case has previous unpaid repayment; • Determine eligibility; • Determine the amount of the payment; and, • Notify the client of the action taken. When the Low-Income Energy Assistance Program (LIEAP) client wishes to apply for another program in addition to LIEAP, the DFA-2 may be used instead of the DFA-LIEAP-1 form to prevent the need to complete two application forms. Otherwise, the DFA-LIEAP-1 must be completed for all LIEAP clients. In order to maintain controls for receiving, processing and completing follow-up on applications to ensure checks are issued, the local office must retain a LIEAP application register or log that indicates, at a minimum, the client’s name, how and when the application was received (e.g., mail, office visit or from another agency) and if the application is for Regular or Emergency LIEAP. The DFA-LIEAP-6 form may be used for this purpose.