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West Virginia Income Maintenance Manual Chapter 21

West Virginia Income Maintenance Manual Page 20 Chapter 21 Low Income Energy Assistance Program (LIEAP)

21.4 APPLICATION PROCESS 21.4.1 MAIL-OUT APPLICATIONS The LIEAP mail-out contains an application form (DFA-LIEAP-1), an instruction sheet (DFA- LIEAP-1a). It is mailed to any household which received LIEAP during the previous LIEAP season. These applications are mailed prior to the program start date. The client may choose to return the completed form and information by mail or complete it online by use of West Virginia WV PATH. The process below outlines guidelines for submitting the application through WV PATH: • The client receives certain information in the mail-out which must be entered online in order to complete the WV PATH process. • WV PATH brings current basic demographic information from the eligibility system into the online application. • No signature page is required, and the application is considered electronically signed when the client uses this process and enters information from the letter and other requested identifying information. • The online process is available for use through the end of the Regular LIEAP season. • When an application is received through WV PATH, the signature and identity is considered verified. The application is considered complete when all verification is received, in addition to the electronically signed application. 21.4.2 OUTREACH 21.4.2.A DOHS Role Outreach is a federal requirement to ensure that potentially eligible, low-income AGs are made aware of and encouraged to apply for benefits. Outreach is accomplished as follows: NOTE: Due to system constraints, these applications will function the same as a redetermination but will appear in the WV PATH inbox during the batch process.