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West Virginia Income Maintenance Manual Chapter 21

West Virginia Income Maintenance Manual Page 18 Chapter 21 Low Income Energy Assistance Program (LIEAP)

21.3.2.G Time Limits The DOHS must ensure assistance is offered to resolve the home energy emergency to all eligible clients no later than 48 hours from the time of application completion. In most situations, fuel delivery can be made, or home heating/cooling service continued to prevent an emergency from occurring when the vendor has been informed that the client is eligible for Emergency LIEAP benefits. When the eligible AG is faced with a life-threatening emergency, the DOHS must ensure assistance is offered to resolve the emergency no later than 18 hours from the time of application. If the AGs house is without heating/cooling and it is not possible to restore the heating in 18 hours of the time of application completion, a voucher can be given for one night’s lodging if no shelters are available. This voucher requires prior authorization by the LIEAP Coordinator. The Worker must indicate that this time limit was met by the date entered on the DFA-67 or by a recording on the application. When verification is requested, the customer is given five days to return the information. 21.3.3 OTHER PROGRAMS Regular Heating/Cooling or Emergency LIEAP payments are not considered in determining eligibility for or the amount of a benefit for any public assistance program except Emergency Assistance (EA). 21.3.3.A Emergency Assistance (EA) When an EA client requests benefits to eliminate a home heating/cooling emergency, the amount of any LIEAP payment made but not yet credited to the account, or that will be made, is NOTE: Some vendors require an extra delivery charge for deliveries outside the normal times or routes. This charge is added to the cost of the fuel to determine the payment amount.