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West Virginia Income Maintenance Manual Chapter 21

West Virginia Income Maintenance Manual Page 11 Chapter 21 Low Income Energy Assistance Program (LIEAP)

21.3.1.F Customer Account Number The customer must provide a copy of their electric bill, the bill of their main heating/cooling source and the name of their heating vendor at the time of application or within 15 calendar days following the date the information is requested. A list of Public Service Commission (PSC)- regulated utility vendors is provided in Appendix B. Customers of vendors not listed must be issued a direct payment. If the utility has been verified in the last 2 months and the client number on the application matches what has been previously verified, no additional verification is needed. 21.3.1.G Time Limits Action must be taken to approve or deny a Regular LIEAP application within 30 days of the date it is received for processing by the Department of Human Services (DOHS). Verification is due within 15 days of the date the information is requested. 21.3.2 EMERGENCY LIEAP Emergency LIEAP is the program component which assists clients in eliminating home/cooling heating crisis or emergencies. NOTE: Workers may deny an application after expiration of the verification due date when the information is not received. If the client returns the information within 30 days of the application date, the benefit may be approved without a new application. After 30 days, the client must reapply. NOTE: If electric is the main heating/cooling source, only a copy of the electric bill is required. If a utility bill is not in the name of any AG members, but an AG member is responsible for that utility, then documentation of the situation is required for verification of the bill. Examples: written statements from a person whose name the utility bill is in, or death certificate (or other verification of death) of the deceased member whose name the bill is in.