Page 1714

West Virginia Income Maintenance Manual Chapter 20

West Virginia Income Maintenance Manual Page 79 Chapter 20 Emergency and Special Assistance Programs

20.7.5.B Walk-In Applications Local offices are supplied with the applications and fact sheets for distribution to any individual who makes a request. The following procedure is used when an application is received: • The Application and Fact Sheet are obtained by the client from the local office and completed. • The application is forwarded to the telephone company. o The client is responsible for sending or taking the application to their selected telephone company. o The telephone company certifies service. 20.7.6 CLOSURE PROCESS It is the responsibility of the client to notify the telephone company if he ceases to receive benefits from the DOHS or any other means-tested state or federal program that deemed him eligible for Lifeline service, or if his annual income exceeds the income guidelines. 20.7.7 TELEPHONE COMPANY RESPONSIBILITY 20.7.7.A Notification of Eligibility Participating telephone companies are responsible for notifying the client of eligibility, cost of service, denials, or termination of benefits. 20.7.7.B Question of Eligibility The telephone companies are responsible for answering all questions of eligibility.

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Page 1714

Official source

West Virginia Income Maintenance Manual Chapter 20

West Virginia Income Maintenance Manual Page 79 Chapter 20 Emergency and Special Assistance Programs

20.7.5.B Walk-In Applications Local offices are supplied with the applications and fact sheets for distribution to any individual who makes a request. The following procedure is used when an application is received: • The Application and Fact Sheet are obtained by the client from the local office and completed. • The application is forwarded to the telephone company. o The client is responsible for sending or taking the application to their selected telephone company. o The telephone company certifies service. 20.7.6 CLOSURE PROCESS It is the responsibility of the client to notify the telephone company if he ceases to receive benefits from the DOHS or any other means-tested state or federal program that deemed him eligible for Lifeline service, or if his annual income exceeds the income guidelines. 20.7.7 TELEPHONE COMPANY RESPONSIBILITY 20.7.7.A Notification of Eligibility Participating telephone companies are responsible for notifying the client of eligibility, cost of service, denials, or termination of benefits. 20.7.7.B Question of Eligibility The telephone companies are responsible for answering all questions of eligibility.