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West Virginia Income Maintenance Manual Chapter 20

West Virginia Income Maintenance Manual Page 77 Chapter 20 Emergency and Special Assistance Programs

20.7 LIFELINE 20.7.1 INTRODUCTION The Lifeline Program allows reduced rate telephone service to qualified low-income clients. The monthly cost for Lifeline service is lower than other local telephone services offered. Only one Lifeline service is permitted per household and the household is not allowed to receive services from multiple providers. For example, a household may have Lifeline service on their landline OR their wireless phone, but not both. The Department of Human Services (DOHS) has the following responsibilities for the programs: • To inform clients of their eligibility; and • To assist clients in verifying their eligibility; and • To determine continuing eligibility of clients; and • To inform the telephone company of a client’s eligibility. 20.7.2 STATE ADMINISTRATION The Lifeline Program is administered at the State level by the Division of Family Assistance (DFA) Policy Unit. The DFA has the final responsibility of program planning, implementation, operation, and management. 20.7.3 LOCAL OFFICE RESPONSIBILITY The local offices are responsible for distributing an application form, DFA-TA-2, and a fact sheet, DFA-TA-3, to any client who makes a request.

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Page 1712

Official source

West Virginia Income Maintenance Manual Chapter 20

West Virginia Income Maintenance Manual Page 77 Chapter 20 Emergency and Special Assistance Programs

20.7 LIFELINE 20.7.1 INTRODUCTION The Lifeline Program allows reduced rate telephone service to qualified low-income clients. The monthly cost for Lifeline service is lower than other local telephone services offered. Only one Lifeline service is permitted per household and the household is not allowed to receive services from multiple providers. For example, a household may have Lifeline service on their landline OR their wireless phone, but not both. The Department of Human Services (DOHS) has the following responsibilities for the programs: • To inform clients of their eligibility; and • To assist clients in verifying their eligibility; and • To determine continuing eligibility of clients; and • To inform the telephone company of a client’s eligibility. 20.7.2 STATE ADMINISTRATION The Lifeline Program is administered at the State level by the Division of Family Assistance (DFA) Policy Unit. The DFA has the final responsibility of program planning, implementation, operation, and management. 20.7.3 LOCAL OFFICE RESPONSIBILITY The local offices are responsible for distributing an application form, DFA-TA-2, and a fact sheet, DFA-TA-3, to any client who makes a request.