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West Virginia Income Maintenance Manual Chapter 20

West Virginia Income Maintenance Manual Page 67 Chapter 20 Emergency and Special Assistance Programs

through BSS. DoHS Social Services will inform Family Assistance/Office of EBT when a child has changed residency. DoHS will work to ensure the current guardian receives the Summer EBT benefit on behalf of the student in state’s care. Lack of Social Security Number: West Virginia’s Summer EBT plan will not require social security numbers for benefit issuance. Each student has a WVEIS number that is not affiliated with private social security numbers. The WVEIS number will be utilized for verification when guardians contact the Summer EBT hotline. DoHS collects social security numbers for all students who are directly certified through receipt of a qualified benefit. Social security numbers for these students have been collected as a regulatory requirement of another public assistance program. Households with Limited English Proficiency: 97% of West Virginia residents speak English as their first or preferred language. For the 3% of residents who are considered to have limited English proficiency, DoHS will utilize the agency’s interpreter service that is regularly used for other DoHS benefits. Also, household notification will be available in Spanish upon request. Households without Internet access: DoHS will provide county office notification using paper flyers. All 54 DoHS field offices will make use of paper Summer EBT applications only, which will be available for households without or having limited internet access. All benefit determination notifications will be sent to the household in the form of a mass mailing. This includes families who qualify based upon direct-certification status. Individuals with Disabilities: The state will comply with the Americans with Disability Act (ADA). DoHS is required to provide accommodations to individuals with disabilities who face a barrier to applying or participating in a program. These individuals include those in wheelchairs and other navigation devices. The state will provide ANY reasonable accommodation for individuals living with a disability. DoHS employs a statewide ADA Coordinator tasked with maintaining agency compliance with ADA standards and ensuring access for all DoHS clients, including those with disabilities. 20.5.9 ADMINISTRATIVE RESPONSIBILITIES The following administrative functions are required to be carried out for the statewide implementation of Summer EBT in each program period. 20.5.9.A Erroneous Payments and Preventing Dual Participation