Page 1688

West Virginia Income Maintenance Manual Chapter 20

West Virginia Income Maintenance Manual Page 53 Chapter 20 Emergency and Special Assistance Programs

20.4.2 WATER COMPANY [WEST VIRGINIA AMERICAN WATER (WVAW) ONLY] 20.4.2.A Introduction WVAW customers who receive one of the following benefits are eligible to receive the 20% utility discount. This program operates year-round. • SNAP and over age 60 • SSI and at least 18 years old • WV WORKS The DOHS’s role is to send application packets to clients of the qualifying benefits and to supply the water company with lists of clients who have become ineligible for the discount because they are no longer eligible for one of the qualifying benefits. 20.4.2.B Operation Initial application packets have been mailed to the above clients. Application packets are mailed to new and reopened AGs that are approved for at least one of the qualifying benefits. In addition, an application will be mailed to a client upon request if he is a client of a qualifying benefit and has lost or failed to receive his original application packet. If he is not a client of a qualifying benefit, he will receive a notice from the DFA explaining why he is not eligible for the discount. The client completes the application and submits it to the water company. The water company determines eligibility for the discount and applies the reduced rate to the eligible client's account. Approved applications are sent by the water company to the DFA. Each month, the DFA sends WVAW a list of its customers who have become ineligible for the discount because they are no longer receiving a qualifying benefit. The company removes the discount from those accounts.

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Page 1688

Official source

West Virginia Income Maintenance Manual Chapter 20

West Virginia Income Maintenance Manual Page 53 Chapter 20 Emergency and Special Assistance Programs

20.4.2 WATER COMPANY [WEST VIRGINIA AMERICAN WATER (WVAW) ONLY] 20.4.2.A Introduction WVAW customers who receive one of the following benefits are eligible to receive the 20% utility discount. This program operates year-round. • SNAP and over age 60 • SSI and at least 18 years old • WV WORKS The DOHS’s role is to send application packets to clients of the qualifying benefits and to supply the water company with lists of clients who have become ineligible for the discount because they are no longer eligible for one of the qualifying benefits. 20.4.2.B Operation Initial application packets have been mailed to the above clients. Application packets are mailed to new and reopened AGs that are approved for at least one of the qualifying benefits. In addition, an application will be mailed to a client upon request if he is a client of a qualifying benefit and has lost or failed to receive his original application packet. If he is not a client of a qualifying benefit, he will receive a notice from the DFA explaining why he is not eligible for the discount. The client completes the application and submits it to the water company. The water company determines eligibility for the discount and applies the reduced rate to the eligible client's account. Approved applications are sent by the water company to the DFA. Each month, the DFA sends WVAW a list of its customers who have become ineligible for the discount because they are no longer receiving a qualifying benefit. The company removes the discount from those accounts.