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West Virginia Income Maintenance Manual Chapter 18

West Virginia Income Maintenance Manual Page 172 Chapter 18 WV WORKS Activities/Requirements

All requests for continued support service payments may be made on application form DFA-SS- 2, electronically, or verbally. 18.22.3.A Application Form, DFA-SS-2 Form DFA-SS-2 may be completed in a face-to-face interview, mailed, scanned, faxed, or left at the front desk to give to the Case Manager. A supply of these forms must be available to the participant without having to see a Case Manager. It is suggested that a supply of forms be provided to the participant to mail in as needed. Any additional information may be obtained by telephone or by mail. Except for ongoing transportation needs, the Case Manager is required to talk to the participant prior to acting on the DFA-SS-2 to confirm the identity of the person making the request and to discuss the need for the payment. Failure to be available at a pre-determined time for these confirmations does not result in application of a sanction; it results only in denial of the requested payment. 18.22.3.B Participant Notification, DFA-WVW-NL-3 If any support service payment is issued to, or on behalf of the participant, the participant is sent a notice at the end of that month that identifies all payments made to the participant, or on behalf of the participant. This letter is automatically generated and sent from the eligibility system. If payment is denied the participant must be notified using form DFA-WVW-NL-3. The Case Manager must issue this notice upon denial and provide a narrative explanation of the reason the payment is denied, in terms the participant can easily understand. EXCEPTION: Payments for transportation require completion of a DFA-TS-12. NOTE: Although non-recipient Work-Eligible Individuals are not included in the AG, they are eligible to receive continued support services and payments as long as they meet all other eligibility requirements.