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West Virginia Income Maintenance Manual Chapter 18
West Virginia Income Maintenance Manual Page 142 Chapter 18 WV WORKS Activities/Requirements
• Support service payments may not be made for ongoing living expenses, such as rent/mortgage and utilities. This includes the cost of installing new utilities and telephone hook-ups. • The BA-67 form must be used when guaranteeing or promising payment for support services such as clothing, payment of rent for relocation, etc. The procedures outlined by the Bureau for Family Assistance Office of Finance and Administration for issuing and tracking the BA-67 must be followed. • When a request for a support service payment has been made, but no payment is issued, the Case Manager must notify the participant of the denial using form DFA- WVW-NL-2. The Case Manager must provide a narrative explanation of the reason the payment is denied in terms the participant can easily understand. The action must be recorded in the eligibility system. Under no circumstances is it correct to give or mail a DFA-WVW-NL-2 to a participant without a Case Manager-composed explanation of the reason for the denial. The DFA-WVW-NL-2 offers the participant the right to a Fair Hearing on this denial and must be mailed or given to the participant with a Hearing request form. • EBT Support Service Payments must only be used for the item of need and must not be used or accessed in adult entertainment establishments, casinos, gaming establishments, or liquor stores. This provision only applies to establishments which previously and exclusively sell these products and does not include other establishments which also offer gaming activities or sell these products in addition to other goods.
The Case Manager must determine whether or not a need for support services exists. When the Case Manager identifies a need, it is the Case Manager’s responsibility to inform the participant about available support services and to follow through to ensure the need is met when possible. EXCEPTION: Pre-paid phone cards may only be purchased to enable the participant to make activity-related calls when the participant has no home telephone. EXCEPTION: The BA-67 form is not required when there is a contract for payment signed by a vendor such as Employer Incentive Program (EIP), Employment Subsidy Program (ESP), or Training Contract.