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West Virginia Income Maintenance Manual Chapter 1

West Virginia Income Maintenance Manual Page 108 Chapter 1 Application/Redetermination Process

Any other representative or protective payee is indicated in the eligibility system as a protective payee. ➢ Authorized Cardholder The AG may designate an additional individual(s) as an authorized cardholder for EBT. The authorized cardholder has his own card and PIN and accesses the EBT account for the specified benefit(s) without restriction. For this reason, the choice of an authorized cardholder and its importance must be stressed with the applicant or recipient. The authorized cardholder is designated, changed or removed in the eligibility system. WV WORKS AGs may select only one authorized cardholder for WV WORKS. If the AG receives both SNAP and cash assistance, they may select one authorized cardholder for each benefit. The maximum number of cards issued for any case is three. Once an authorized cardholder is chosen, the payee may stop the cardholder’s access to the EBT account by calling the EBT IVRU. DOHS Customer Service Center and local office staff cannot deactivate a card. However, the DOHS Customer Service Center or local office Worker can change or remove a cardholder. If the client first calls the IVRU to stop access to the account, he must still contact the DOHS Customer Service Center or local office to remove or change the cardholder. ➢ Cardholder Security The demographic information sent to the EBT vendor for the primary person in the household is the Social Security Number, Date of Birth and address to which the card is sent. No demographic information is sent for any authorized cardholder. The authorized cardholder must know the date of birth of the primary person and the address to which the card(s) is mailed. If the SSN is requested for a PIN change, the primary person provides his own and the authorized cardholder or representative/protective payee must provide zeros.