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West Virginia Income Maintenance Manual Chapter 1
West Virginia Income Maintenance Manual Page 86 Chapter 1 Application/Redetermination Process
must have a card, the information must be entered in the eligibility system as an authorized cardholder. All cards are mailed to the address of the legal guardian or protective payee. In order to terminate an authorized cardholder’s access to benefits, the payee must call the EBT IVRU to deactivate the card and contact the DOHS Customer Service or local office to remove or change the cardholder. The DOHS Customer Service Center and local office staff cannot deactivate a card. ➢ Cardholder Security The demographic information sent to the EBT vendor for the primary person in the AG is the SSN, date of birth and address to which the card is sent. No demographic information is sent for any authorized cardholder. The authorized cardholder must know the date of birth of the AG’s primary person and the address to which the card(s) is mailed. If the SSN is requested for a PIN change, the AG’s primary person provides his own SSN and the authorized cardholder or representative/protective payee must provide zeros. ➢ Frequent Card Replacement After a client requests a replacement EBT card four or more times in a rolling 12-month time period, an education letter is issued. This letter contains the penalties for trafficking, opportunities for additional education of card handling procedures, and informs the client that future replacements may be blocked until contact is made with the Department. Investigations and Fraud Management (IFM) will determine if the client meets the criteria for investigation and will notify the Worker for additional action needed on the case. 1.4.20 SNAP HEALTHY CHOICES DEMONSTRATION WAIVER 1.4.20.A USDA FNS Waiver Effective January 1, 2026, SNAP benefits may not be used to purchase soda products in West Virginia. This includes all soda, whether regular, diet, or zero-calorie. The restriction applies statewide to all SNAP households, and remains in effect through December 31, 2027, unless extended by federal approval.