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West Virginia Income Maintenance Manual Chapter 1

West Virginia Income Maintenance Manual Page 83 Chapter 1 Application/Redetermination Process

1.4.19.C Electronic Benefits Transfer SNAP benefits are deposited into an EBT account and accessed by using the EBT card and a Personal Identification Number (PIN), similar to a personal debit or ATM card. The possession of two or more EBT cards that do not identify the individual may be subject to criminal charges. The following outlines definitions and procedures which are specific to EBT. Additional information about how EBT affects other policy and procedures is found in specific Manual sections which apply. 1.4.19.C.1 EBT Definitions and Terminology The following is a list of commonly used terms or acronyms associated with EBT. ADMINISTRATIVE TERMINAL EBT vendor system used to inquire into EBT account information. AUTHORIZED CARDHOLDER An individual, who, in addition to the payee, may be issued an EBT card and access to the EBT account. CUSTOMER SERVICE REPRESENTATIVE (CSR) The CSR for the EBT vendor who is reached through the IVRU toll-free number also referred to as the EBT Helpline. This person has the ability to replace or deactivate lost, stolen or damaged cards and to file a claim on behalf of a client regarding transactions. DEMOGRAPHIC INFORMATION Identifying information about the AG’s primary person which is sent to the EBT vendor in order to set up an EBT account and mail the EBT card. This includes the name, SSN and date of birth of the AG’s primary person and the payee’s address. ELECTRONIC BENEFITS TRANSFER (EBT) EBT or the use of a card to access WV WORKS, CSI and DCA cash benefits, and SNAP benefits.

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Page 116

Official source

West Virginia Income Maintenance Manual Chapter 1

West Virginia Income Maintenance Manual Page 83 Chapter 1 Application/Redetermination Process

1.4.19.C Electronic Benefits Transfer SNAP benefits are deposited into an EBT account and accessed by using the EBT card and a Personal Identification Number (PIN), similar to a personal debit or ATM card. The possession of two or more EBT cards that do not identify the individual may be subject to criminal charges. The following outlines definitions and procedures which are specific to EBT. Additional information about how EBT affects other policy and procedures is found in specific Manual sections which apply. 1.4.19.C.1 EBT Definitions and Terminology The following is a list of commonly used terms or acronyms associated with EBT. ADMINISTRATIVE TERMINAL EBT vendor system used to inquire into EBT account information. AUTHORIZED CARDHOLDER An individual, who, in addition to the payee, may be issued an EBT card and access to the EBT account. CUSTOMER SERVICE REPRESENTATIVE (CSR) The CSR for the EBT vendor who is reached through the IVRU toll-free number also referred to as the EBT Helpline. This person has the ability to replace or deactivate lost, stolen or damaged cards and to file a claim on behalf of a client regarding transactions. DEMOGRAPHIC INFORMATION Identifying information about the AG’s primary person which is sent to the EBT vendor in order to set up an EBT account and mail the EBT card. This includes the name, SSN and date of birth of the AG’s primary person and the payee’s address. ELECTRONIC BENEFITS TRANSFER (EBT) EBT or the use of a card to access WV WORKS, CSI and DCA cash benefits, and SNAP benefits.