Page 1107

West Virginia Income Maintenance Manual Chapter 11

West Virginia Income Maintenance Manual

Page 22 Chapter 11 Benefit Repayment

11.3.5.A Collection Priority Collections can be made on only one claim at a time. Claims are collected according to the following priority order: • Fraud • Client error • Agency error Based on this priority order, payments are credited to the oldest claim first, until it is paid. Payments are then credited to the next claim in priority order. 11.3.5.B Claim Notification 11.3.5.B.1 Client and Agency Claims The AG is notified of the cash assistance claim by computer-generated notification/demand payment letters from the eligibility system. Enclosed with the letter is a repayment agreement, form ES-REPAY-1, and a postage-paid envelope. 11.3.5.B.2 Fraud Claims Fraud claims may only be established by court order. Upon receipt of the court order, the claim is entered into the eligibility system and notice that the claim has been established is produced. Enclosed with the letter is a repayment agreement, form ES-REPAY-1, and a postage-paid envelope. EXCEPTION: Payments received due to a court order are credited to the specific claim, regardless of the priority order or age of the claim.

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Page 1107

Official source

West Virginia Income Maintenance Manual Chapter 11

West Virginia Income Maintenance Manual

Page 22 Chapter 11 Benefit Repayment

11.3.5.A Collection Priority Collections can be made on only one claim at a time. Claims are collected according to the following priority order: • Fraud • Client error • Agency error Based on this priority order, payments are credited to the oldest claim first, until it is paid. Payments are then credited to the next claim in priority order. 11.3.5.B Claim Notification 11.3.5.B.1 Client and Agency Claims The AG is notified of the cash assistance claim by computer-generated notification/demand payment letters from the eligibility system. Enclosed with the letter is a repayment agreement, form ES-REPAY-1, and a postage-paid envelope. 11.3.5.B.2 Fraud Claims Fraud claims may only be established by court order. Upon receipt of the court order, the claim is entered into the eligibility system and notice that the claim has been established is produced. Enclosed with the letter is a repayment agreement, form ES-REPAY-1, and a postage-paid envelope. EXCEPTION: Payments received due to a court order are credited to the specific claim, regardless of the priority order or age of the claim.