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West Virginia Income Maintenance Manual Chapter 1

West Virginia Income Maintenance Manual Page 75 Chapter 1 Application/Redetermination Process

specified on the CSLE/CSLR. The form is considered complete when signed and dated by the client or his authorized representative or completed and submitted by WV PATH. 1.4.18.B Redetermination Cycle When a case is redetermined and found eligible, a new certification period is established. See Section 1.4.14, Certification Period. 1.4.18.C Redetermination Interview An interview is required regardless of the method by which the redetermination is completed. A phone interview is conducted unless one or more of the following criteria is met: • The client or his authorized representative requests a face-to-face interview. The Worker must schedule the appointment; or • The Department determines that a phone interview is not appropriate due to questionable circumstances. The criteria stated in Section 7.2 for questionable circumstances for verifications, also apply to and serve as guidance for scheduling face- to-face interviews due to questionable circumstances. Supervisory approval and case documentation is required when scheduling a face-to-face interview due to questionable circumstances. 1.4.18.D Scheduling Interviews When the client submits a redetermination, either in person, by mail, fax or WV PATH, but fails to complete a scheduled interview for redetermination, he is notified of the missed interview and that it is his responsibility to reschedule the interview. In addition, he receives notice of AG closure if the redetermination is not completed. When the client does not submit a redetermination form, he is only notified of AG closure. Scheduling an Interview Example 1: A SNAP redetermination is scheduled for September 1. The client calls the office and requests a redetermination form be mailed to him and that an interview be scheduled to accommodate his work hours. The interview is scheduled for September 10 and the client returns the redetermination form by mail on September 7. The client misses the scheduled