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West Virginia Income Maintenance Manual Chapter 10

West Virginia Income Maintenance Manual Page 52 Chapter 10 The Case Maintenance Process

When the address is incorrect, the Worker remails the card or gives it to the client when he learns the correct address. The Worker must enter the correct address in the eligibility system before benefit issuance deadline. 10.6.6.C.2 Card Not System-Issued When Medicaid eligibility is established in the eligibility system, but a card is not system-issued, the Worker must complete a verification letter for the correct period of eligibility, and mail or give the letter to the client. Under no circumstances should a verification letter be issued unless eligibility dates are established in the eligibility system. 10.6.6.D Incorrect Eligibility Dates When an incorrect eligibility period(s) is reflected in the eligibility system, the Worker must follow the appropriate system procedure to correct the date(s). When a client who has a spenddown submits bills, meets the spenddown, and later sends in additional bills that would have met the spenddown at an earlier date, the Worker must follow the appropriate system procedure to correct the eligibility date and ensure the client receives coverage according to the verification letter for the new eligibility period.